Shipping Services/Guidelines

Central Warehouse ships out packages every day, including Federal Express, UPS, and DHL. Service includes ground, overnight, and international. Shipping items must be properly packaged, addressed, and accompanied by a Transfer Voucher (BO-20) firmly attached. If required, the shipment must also include the air bill. Packages dropped off to Central Stores by 2:30 pm are shipped out that day.

Some shipping guidelines:

  • Commercial (Custom) Invoices are required for all International Federal Express and International UPS packages except for letters or other documents. Print and complete the Commercial Invoice Form.
  • When sending UPS packages, you do not need to complete an airbill. Only a transfer voucher is required.
  • When sending Federal Express packages, both an airbill and a transfer voucher are required.
  • For questions about shipments to be received by Central Stores, call 860-486-6297. Please provide the following: tracking number, purchase order number, vendor, carrier (if known), and tentative delivery date.

Request Shipment Pickup

Beginning 1 September, 2019, pickup of packages or envelopes to be shipped out can be requested using the warehouse move form.  All packages must be properly labeled with carrier specific shipping labels prior to warehouse pickup.  Customers are welcome to bring packages to the Central Warehouse for carrier pickup or schedule pickup directly with the carrier.

For shipping hazardous, large, or heavy items, please call 860-486-6297.

Tracking Your Shipment

Track your shipment by contacting FEDEX or UPS. Questions? Please call 860-486-6297 and have the Transfer Voucher number handy.

Shipping Returns

Except for Office Depot and Fisher Scientific, vendor returns must include a BO-800 form and a Transfer Voucher.

Office Depot Returns: All returns must be processed through MaryAnne Brennan, the Office Depot on-site representative. Call 860-783-8456 or email

Fisher Scientific Returns: Call Fisher Scientific, 1-800-766-7000 and request a Return of Goods Authorization Shipping Label. Affix the label to the carton you are returning. Please do not send your BO-800 vendor return paperwork to Central Stores. (The BO-800 form is for your records.)

Shipping Supplies

Request Shipping Supplies

Many shipping supplies are available at no charge—including blank air bills, packing material, letter and pak envelopes, and more. To request them, please complete and submit the Shipping Supplies Form.